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Terms and conditions of use

These Terms determine the use of the online store www.sanel.lv, as well as determine the duties and rights of the users of the Internet store. According to these Terms and Conditions, the Seller is SIA "FKMD elektro", with the unified registration number 40103302695, legal address: Varaviksnes iela 2, Jaunikšķile, Tinuzu pagasts, Ikskiles nov., LV-5015, phone: +371 25417622, E-mail: info@sanel.lv, which also owns the Sanel.lv Internet store and sells goods and services offered at Sanel.lv Internet store.

According to these Terms, the buyer is a natural person with legal capacity (A person who has reached the age of majority and whose legal capacity is not limited by a court decision) or a legal entity which is shopping in Sanel.lv Internet store.

If the Buyer makes an order in our Sanel.lv online store, it is considered that a distance contract is concluded between the Buyer and Seller. The Agreement is valid from the moment when the Buyer has made an order and has received an email confirmation of the order made from the Seller. The contract is valid until its completion - until the ordered goods are fully paid and the goods are handed over to the buyer. The distance contract is bound by these Terms:

Products and their prices

Prices of goods and services on Sanel.lv internet store are indicated in euro, including the added tax. The price offered is valid for a period specified on the product page. The cost of the delivery service is not included in the price of the specified item.

The buyer has the right to choose the type of payment and delivery of products. The delivery costs of the items are determined depending on the type of delivery chosen. The seller has the right to unilaterally change the assortment of products and their prices at any time. The Product is subject to the price specified at the time when the order is made. The price of the product specified on Sanel.lv Internet store may differ from the price of the item that is at the seller's point of sale.

The pictures displayed on the Sanel.lv online store by their color, size, shape or other parameters may differ from the actual characteristics of the product. The pictures are informative.

Order placement and payment

Ordering and buying products offered by Sanel.lv Internet store can be made both for unregistered and registered customers.

In order to purchase products at Sanel.lv Internet store, the following steps must be taken:

  1. Select the products by adding them to the "Shopping Cart"
  2. After placing all items needed in the "Shopping Cart", click "Checkout"
  3. After filling in all necessary fields of data, click on "I Confirm my order".

The order can be paid via bank wire transfer or with PayPal payment system.

The buyer can pay in cash or with a bank payment card if the Buyer chooses to receive the item at any of Seller's points of sale.

The seller has the right to refuse to sell Sanel.lv online store ordered products before informing the buyer if:

  • The item is not available in the supplier's warehouse or is not available in quantity, according to the order summary.;
  • The price and parameters of the product do not correspond to the actual information about the product due to a technical error in the system;
  • The buyer is not familiar with the Terms of use;

An order is considered submitted when a payment is made.

An order and acknowledgment of receipt are considered received when the person to whom they are addressed can access them.

The buyer is obliged to check the information and data specified in the order. In the case of non-compliance with information and/or data, the Buyer should inform the Seller via e-mail address: info@sanel.lv.

Product delivery

The cost of delivery of products to an address other than the Seller's trading venue is determined by the selected carrier's rates for the ordered products. When ordering a product, the Buyer has the right to familiarize with these delivery rates.

Within one to three (1-3) business days after the Seller has received payment for the ordered products, the Seller prepares the order for delivery to the Buyer. When the order is ready for delivery, the Seller informs the Buyer by sending a notice to the Buyer's email and/or telephone number. (If the Buyer and Seller do not have a prior written or other type of Buyer's consent for longer delivery terms).

The order is considered finished when the goods are handed over to the Buyer and the Buyer has signed a document (invoice etc.) for receipt of the goods.

If the Buyer wants to cancel the order or make changes to it, it can be done before the Seller has sent out the order. In this case, the Buyer must contact the Seller by e-mail: info@sanel.lv, indicating the exact date and number of the order, as well as specifying the particular changes or the need to cancel the order.

Seller reserves the right not to supply the order if the Seller fails to contact the Buyer by telephone or e-mail indicated by the Buyer.

If the carrier of the goods cannot meet the Buyer at the address indicated on the order, the delivery cost paid, if any, will not be refunded.

The buyer is responsible for providing accurate and complete delivery data. If a re-delivery or delivery to another address is required, charges may apply for this service.

Refund policy

A buyer who is a consumer, in accordance with the definition provided in the Consumer Rights Protection Law, may exercise the right of withdrawal and, within fourteen (14) days, cancels the goods purchased from the Sanel.lv Internet Store and return it to the Seller.

The term of exercise of the right of withdrawal shall count from the day the Buyer or a third party other than the carrier indicated by the Buyer as the recipient of the goods has acquired the goods in possession.

The Buyer returns the item to the Seller in its original packaging, in the same package as it was received, along with the accompanying documents of the goods - the guarantee voucher (if issued), the package leaflet and other documents relating to the goods.

The Buyer's direct costs related to the return of the item/-s are covered by the Buyer.

If the buyer wants to use the right of refund, please immediately notify our SANEL.LV administration by e-mail: info@sanel.lv or call us +371 27887888- stating the order date and invoice number.

When a client uses his right to make a refund, payment for the delivery of goods that have already happened, will not be refunded.

The buyer has no right of refund if:

  • the product was made by special order;
  • the goods are made according to the instructions of the Buyer or the goods are clearly personalized;
  • the product is perishable or expires soon;
  • the buyer has opened a package for a good that can not be returned for health and hygiene reasons;
  • the product is damaged due to improper use or installation of the product;

Personal data protection

Personal data provided by buyers is processed in compliance with the requirements of the Personal Data Protection Law and other requirements of the regulatory enactments of the EU and the Republic of Latvia governing the processing and protection of personal data. When processing and storing Buyer personal data, the Seller uses organizational and technical means to protect personal data from accidental or unlawful discovery, alteration, and any other unlawful processing.

We have prepared privacy policy principles for the acquisition, use, publication, transfer, and storage of customer personal data. Our activities on the Web are conducted in accordance with the laws of the Republic of Latvia, as well as relevant European Union laws. Please take a few minutes to familiarize yourself with our Privacy Policy.

Personal information

“Personal Information” is information that identifies you as an individual, such as:

  • Name
  • Postal address (including billing and shipping addresses)
  • Telephone number (including home and mobile phone numbers)
  • Email address
  • Country of residence

If you submit any Personal Information relating to other people to us or to our service providers in connection with the Site, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

How We May Use Personal Information

To the extent permitted by applicable law, we may use Personal Information:

  • to respond to your inquiries and fulfill your requests, such as to send you newsletters or to respond to your questions and comments.
  • to send administrative information to you, for example, information regarding the Site and changes to our terms, conditions, and policies.  Because this information may be important to your use of the Site, you may not opt-out of receiving these communications.
  • to complete and fulfill your purchase, for example, to process your payments, have your order delivered to you, communicate with you regarding your purchase and provide you with related customer service.
  • to re-contact you if we have not heard from you in a while.
  • to send you advertising/promotional material from any of our affiliates, and from our promotional and strategic partners.
  • to personalize your experience on the Site by presenting products and offers tailored to you.
  • to allow you to participate in polls, sweepstakes, instant win promotions, contests and other promotions and to administer these activities.  Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information, so it is important that you read the additional rules carefully.
  • for our business purposes, such as analyzing and managing our businesses, market research, audits, developing new products, enhancing our Sites, improving our services and products, identifying usage trends, determining the effectiveness of our promotional campaigns, tailoring the Sites experience and content based on your past activities on the Site, and gauging customer satisfaction and providing customer service (including troubleshooting in connection with customer issues).

How Personal Information May Be Disclosed

To the extent permitted by applicable law, your Personal Information may be disclosed:

  • to our third party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, email delivery services, credit card processing, auditing services, and other services, to enable them to provide services.
  • as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

Other Information

“Other Information” is any information that does not reveal your specific identity, such as:

  • Browser and device information
  • Server log file information
  • Information collected through cookies, pixel tags and other technologies
  • App usage data
  • Demographic information and other information provided by you
  • Location information
  • Aggregated information

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law.  If we are required to treat Other Information as Personal Information under applicable law, then, in addition to the uses listed in the “How We May Collect Other Information” section below, we may use and disclose Other Information for all the purposes for which we use and disclose Personal Information.

How We May Collect Other Information

We and our third-party service providers may collect Other Information in a variety of ways, including:

  • Through your browser or device:  Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, service provider, and the name and version of the Sites (such as the App) you are using.  We use this information for statistical purposes as well as to ensure that the Sites function properly.
  • Through server log files:  Your “IP Address” is a number that is automatically assigned to the computer or device that you are using by your Internet Service Provider (ISP).  An IP Address is identified and logged automatically in our server log files whenever a user visits the Sites, along with the time of the visit and the page(s) that were visited.  Collecting IP Addresses is standard practice on the Internet and is done automatically by many websites.  We use IP Addresses for purposes such as calculating Sites usage levels, helping diagnose server problems, and administering the Sites.  Please note that we treat IP Addresses, server log files and related information as Other Information, except where we are required to do otherwise under applicable law.
  • Using cookies:  Cookies allow a web server to transfer data to a computer or device for recordkeeping and other purposes.  We use cookies and other technologies to, among other things, better serve you with more tailored information and facilitate your ongoing access to and use of the Sites.  If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies.
  • Using pixel tags, web beacons, clear GIFs or other similar technologies:  These may be used in connection with some Sites pages and HTML-formatted email messages to, among other things, track the actions of Sites users and email recipients, measure the success of our marketing campaigns and compile statistics about Sites usage and response rates.
  • From you:  Information, such as date of birth, gender, personal characteristics, hobbies and interests, consumption habits, zip code and your preferred means of communication, may be collected when you voluntarily provide it.  Unless combined with Personal Information, this information does not personally identify you or any other user of the Sites.

Responsibility

The seller does not assume responsibility for any expenses or losses that may result from the use of the information indicated on the Sanel.lv Internet Store or because of the product offered by Sanel.lv Internet store, the website or the Sanel.lv Internet shop is not available or is interrupted for any reason.

Seller does not assume any risks or liability if the Buyer is unfamiliar or partially acquainted with the Terms and Conditions and Privacy Policy.

The seller is not responsible for the discrepancy of the colors, sizes, shapes or other parameters of the products displayed in the pictures of the Sanel.lv Internet store with the actual characteristics of the product.

The Seller is not liable for any delay in performance or non-performance of the obligations or other non-compliance arising from circumstances and obstacles beyond the Seller's reasonable control, including, but not limited to, strikes, government orders, hostilities or national-level emergencies, Environmental or climate anomalies, failures by third parties, interruptions to the Internet connection, and crash of communication equipment, computer equipment and software.

Other Terms

The Seller has the right to unilaterally change and supplement these Terms at any time. The Buyer is bound by the Terms applicable at the time of ordering the products. The Buyer is required to read the Terms before each purchase.

The buyer is not entitled to use the services or buy products of Sanel.lv Internet store if they have not read the Terms or disagree with them. If the Buyer does not comply with the Rules, the Seller has the right to cancel or restrict the Buyer's access to the Sanel.lv Internet Store.

The seller has the right to temporarily restrict access to the Sanel.lv Internet store or to stop the Sanel.lv Internet store completely.

Seller does not keep the concluded contracts.

Sanel.lv Internet store is Seller's property and it is protected in accordance with the legislation of the Republic of Latvia. The full or partial publication, reproduction, transfer or storage of, or modification or addition of, the contents of Sanel.lv website for commercial purposes is prohibited unless the copyright or intellectual property right holder has given his consent to such activity. This prohibition does not apply to loading and storing content on a computer, tablet or smartphone and printing for purely personal (non-commercial) use.

The content of Sanel.lv webshop is permitted to be quoted in accordance with applicable copyright laws. If the content is quoted, its source must be indicated, but it is prohibited to reproduce, publish or distribute the trademarks or logos contained in the Sanel.lv online store without the prior written consent of the owner of these trademarks or logos.

In the case of violation of the copyright of Sanel.lv Internet store, the Buyer may be held liable in accordance with the legislation of the Republic of Latvia.

For the convenience of shoppers, links to third-party web pages may be indicated on the Sanel.lv Internet Store. These links are for informational purposes only. The seller does not assume responsibility for any kind of information provided or published by third parties, even if the information is available through the links posted on the website of Sanel.lv. Third parties are solely responsible for publishing the necessary information on their pages, and the Seller is not responsible for any inadequate, incorrect or false information. When visiting third-party web pages, the Buyer must familiarize himself with these site usage terms and privacy policy.

For the exchange of information, the Seller communicates with the Buyer using the Buyer's email address, postal address or telephone number.


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