Prices are tax included
These Terms determine the use of the online store www.sanel.lv, as well as determine the duties and rights of the users of the Internet store. According to these Terms and Conditions, the Seller is SIA "FKMD
According to these Terms, the buyer is a natural person with legal capacity (A person who has reached the age of majority and whose legal capacity is not limited by a court decision) or a legal entity which is shopping in Sanel.lv Internet store.
If the Buyer makes an order in our Sanel.lv online store, it is considered that a distance contract is concluded between the Buyer and Seller. The Agreement is valid from the moment when the Buyer has made an order and has received an email confirmation of the order made from the Seller. The contract is valid until its completion - until the ordered goods are fully paid and the goods are handed over to the buyer. The distance contract is bound by these Terms:
Products and their prices
Prices of goods and services on Sanel.lv internet store are indicated in euro, including the added tax. The price offered is valid for a period specified on the product page. The cost of the delivery service is not included in the price of the specified item.
The buyer has the right to choose the type of payment and delivery of products. The delivery costs of the items are determined depending on the type of delivery chosen. The seller has the right to unilaterally change the assortment of products and their prices at any time. The Product is subject to the price specified at the time when the order is made. The price of the product specified on Sanel.lv Internet store may differ from the price of the item that is at the seller's point of sale.
The pictures displayed on the Sanel.lv online store by their color, size, shape or other parameters may differ from the actual characteristics of the product. The pictures are informative.
Order placement and payment
Ordering and buying products offered by Sanel.lv Internet store can be made both for unregistered and registered customers.
In order to purchase products at Sanel.lv Internet store, the following steps must be taken:
The order can be paid via bank wire transfer or with
The buyer can pay in cash or with a bank payment card if the Buyer chooses to receive the item at any of Seller's points of sale.
The seller has the right to refuse to sell Sanel.lv online store ordered products before informing the buyer if:
An order is considered submitted when a payment is made.
An order and acknowledgment of receipt are considered received when the person to whom they are addressed can access them.
The buyer is obliged to check the information and data specified in the order. In the case of non-compliance with information and/or data, the Buyer should inform the Seller via e-mail address: firstname.lastname@example.org.
The cost of delivery of products to an address other than the Seller's trading venue is determined by the selected carrier's rates for the ordered products. When ordering a product, the Buyer has the right to familiarize with these delivery rates.
Within one to three (1-3) business days after the Seller has received payment for the ordered products, the Seller prepares the order for delivery to the Buyer. When the order is ready for delivery, the Seller informs the Buyer by sending a notice to the Buyer's email and/or telephone number. (If the Buyer and Seller do not have a prior written or
The order is considered finished when the goods are handed over to the Buyer and the Buyer has signed a document (invoice etc.) for receipt of the goods.
If the Buyer wants to cancel the order or make changes to it, it can be done before the Seller has sent out the order. In this case, the Buyer must contact the Seller by e-mail: email@example.com, indicating the exact date and number of the order, as well as specifying the particular changes or the need to cancel the order.
Seller reserves the right not to supply the order if the Seller fails to contact the Buyer by telephone or e-mail indicated by the Buyer.
If the carrier of the goods cannot meet the Buyer at the address indicated on the order, the delivery cost paid, if any, will not be refunded.
The buyer is responsible for providing accurate and complete delivery data. If a re-delivery or delivery to another address is required, charges may apply for this service.
A buyer who is a consumer, in accordance with the definition provided in the Consumer Rights Protection Law, may exercise the right of withdrawal and, within fourteen (14) days, cancels the goods purchased from the Sanel.lv Internet Store and return it to the Seller.
The term of exercise of the right of withdrawal shall count from the day the Buyer or a third party other than the carrier indicated by the Buyer as the recipient of the goods has acquired the goods in possession.
The Buyer returns the item to the Seller in its original packaging, in the same package as it was received, along with the accompanying documents of the goods - the guarantee voucher (if issued), the package leaflet and other documents relating to the goods.
The Buyer's direct costs related to the return of the item/-s are covered by the Buyer.
If the buyer wants to use the right of refund, please immediately notify our SANEL.LV administration by e-mail: firstname.lastname@example.org or call us +371 27887888- stating the order date and invoice number.
When a client uses his right to make a refund, payment for the delivery of goods that have already happened, will not be refunded.
The buyer has no right of refund if:
Personal data protection
Personal data provided by buyers is processed in compliance with the requirements of the Personal Data Protection Law and other requirements of the regulatory enactments of the EU and the Republic of Latvia governing the processing and protection of personal data. When processing and storing Buyer personal data, the Seller uses organizational and technical means to protect personal data from accidental or unlawful discovery, alteration, and any other unlawful processing.
“Personal Information” is information that identifies you as an individual, such as:
How We May Use Personal Information
To the extent permitted by applicable law, we may use Personal Information:
How Personal Information May Be Disclosed
To the extent permitted by applicable law, your Personal Information may be disclosed:
“Other Information” is any information that does not reveal your specific identity, such as:
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then, in addition to the uses listed in the “How We May Collect Other Information” section below, we may use and disclose Other Information for all the purposes for which we use and disclose Personal Information.
How We May Collect Other Information
We and our third-party service providers may collect Other Information in a variety of ways, including:
The seller does not assume responsibility for any expenses or losses that may result from the use of the information indicated on the Sanel.lv Internet Store or because of the product offered by Sanel.lv Internet store, the website or the Sanel.lv Internet shop is not available or is interrupted for any reason.
The seller is not responsible for the discrepancy of the colors, sizes, shapes or other parameters of the products displayed in the pictures of the Sanel.lv Internet store with the actual characteristics of the product.
The Seller is not liable for any delay in performance or non-performance of the obligations or other non-compliance arising from circumstances and obstacles beyond the Seller's reasonable control, including, but not limited to, strikes, government orders, hostilities or national-level emergencies, Environmental or climate anomalies, failures by third parties, interruptions to the Internet connection, and crash of communication equipment, computer equipment and software.
The Seller has the right to unilaterally change and supplement these Terms at any time. The Buyer is bound by the Terms applicable at the time of ordering the products. The Buyer is required to read the Terms before each purchase.
The buyer is not entitled to use the services or buy products of Sanel.lv Internet store if they have not read the Terms or disagree with them. If the Buyer does not comply with the Rules, the Seller has the right to cancel or restrict the Buyer's access to the Sanel.lv Internet Store.
The seller has the right to temporarily restrict access to the Sanel.lv Internet store or to stop the Sanel.lv Internet store completely.
Seller does not keep the concluded contracts.
Sanel.lv Internet store is Seller's property and it is protected in accordance with the legislation of the Republic of Latvia. The full or partial publication, reproduction, transfer or storage of, or modification or addition of, the contents of Sanel.lv website for commercial purposes is prohibited unless the copyright or intellectual property right holder has given his consent to such activity. This prohibition does not apply to
The content of Sanel.lv webshop is permitted to be quoted in accordance with applicable copyright laws. If the content is quoted, its source must be indicated, but it is prohibited to reproduce, publish or distribute the trademarks or logos contained in the Sanel.lv online store without the prior written consent of the owner of these trademarks or logos.
In the case of
For the exchange of information, the Seller communicates with the Buyer using the Buyer's email address, postal address or telephone number.