At the time of receiving products, the buyer should make sure that the delivered product corresponds to that which the purchaser has ordered on our internet store.

Special attention should be given to products model, color, size, and other parameters that are relevant to the product, thus avoiding redundant and unnecessary confusion.

If the buyer wants to use the right of refund, please immediately notify our SANEL.LV administration by e-mail: or call us +371 25417622- stating the order date and invoice number.

When a client uses his right to make a refund, payment for the delivery of goods that have already happened, will not be refunded.

The buyer has no right of refund if:

  • the product was made by special order;

  • the buyer has ordered a product, which, at the time of the order was not available in stock, and it was specifically ordered for the buyer.

All SANEL.LV offers are valid while products are in stock in our/ our supplier warehouses.